When do I have to pay my bill?
When do I have to pay my bill?
At the beginning of each cycle, monthly or yearly depending on the chosen subscription. Once the bill is sent, you have 30 days to settle it. ⏰
What payment methods are accepted?
What payment methods are accepted?
You can pay for your subscription with your credit card (Visa, MasterCard, American Express, Discover, Diners Club, China UnionPay), via SEPA direct debit, or by bank transfer. Please contact us to obtain a bank account details (RIB) 😊
Do I have to pay taxes if my company is not based in France?
Do I have to pay taxes if my company is not based in France?
Gryzzly is a French company subject to VAT, so VAT is only applicable to French and DROM-COM companies!
How does billing work if I add users?
How does billing work if I add users?
You can add users whenever you want. Prorated charges apply as soon as a new user is added to the Gryzzly space. Billing occurs at the end of the cycle, either monthly or yearly. 🤝
Can I cancel my subscription?
Can I cancel my subscription?
You can cancel your subscription whenever you want. We do not refund the remaining portion of the ongoing cycle that will not be used. ☀️
Can I change my plan during the cycle?
Can I change my plan during the cycle?
You can change your plan whenever you want. We will charge you the difference between the two plans at the time of the change!
Is it possible to switch from a monthly subscription to a yearly subscription?
Is it possible to switch from a monthly subscription to a yearly subscription?
You can change your cycle at any time, and an annual invoice will be due upon changing the subscription. 🧾
Are renewals automatic for annual subscriptions?
Are renewals automatic for annual subscriptions?
Renewals are automatic if you do not notify us 30 days before your renewal date. 📅
How can I make changes related to my subscription and the addition of users?
How can I make changes related to my subscription and the addition of users?
You can make these changes directly from the Administration tab in your Gryzzly space (accessible only to users with an Administrator role) 😊